Welcome to Beds With Deals’ FAQ section. Here you’ll find answers to common questions about our luxury bedroom furniture, delivery options, payment methods and more. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team at [email protected].

Product Questions

What types of bedroom furniture do you offer?
We specialise in premium bedroom furniture including beds, bedding, bedside tables, chests of drawers, dressing tables and headboards. Our collections feature both contemporary and classic designs to suit various bedroom styles.
Are your products made from high-quality materials?
Absolutely. We source only the finest materials for our luxury bedroom furniture, ensuring durability, comfort and timeless elegance in every piece.
Do you offer matching bedroom sets?
Yes, many of our collections include coordinating pieces that allow you to create a harmonious bedroom aesthetic. Look for collection names in product descriptions.

Ordering & Account Questions

How do I place an order?
Simply browse our collections, select your desired items and proceed through our secure checkout. You’ll need to create an account or check out as a guest.
What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for your convenience and security.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Delivery & Shipping

What are your delivery options?
We offer two shipping methods:
– Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with door-to-door tracking
– Free Shipping: 15-25 business days via EMS for orders over £50
How long does order processing take?
All orders are carefully processed within 1-2 business days before dispatch from our warehouse in Stoke-on-Trent.
Do you ship internationally?
Yes! We ship worldwide (excluding some Asian and remote areas). Please note that customs duties or import taxes may apply depending on your country’s regulations.
Can you deliver to PO boxes or military addresses?
Unfortunately, we’re unable to deliver to PO boxes or military addresses due to the size and nature of our furniture items.
What should I do to prepare for delivery of large items?
We recommend measuring your space and entryways before delivery to ensure smooth placement of larger items like beds or chests of drawers.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of delivery. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Service

How can I contact customer service?
Our friendly team is always happy to help. You can reach us at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm GMT.
Where is your company located?
Our headquarters and warehouse are located at 89 Charles St, Stoke-on-Trent, GB CH5D 2NM.

Still have questions? Our customer service team is ready to assist you in creating your dream bedroom. Contact us today at [email protected].