At Beds With Deals, we want you to be completely satisfied with your luxury bedroom furniture purchase. If for any reason you’re not happy with your item, we offer a straightforward returns and exchange process within 15 days of receiving your order.

Our Returns Policy

We accept returns and exchanges for most of our premium bedroom furniture, including:

  • Beds and bed frames
  • Bedside tables
  • Chests of drawers
  • Dressing tables
  • Headboards
Please note: For hygiene reasons, we cannot accept returns on bedding items (mattresses, pillows, duvets, etc.) unless they arrive damaged or defective. These items are clearly marked as non-returnable on their product pages.

Return Conditions

To be eligible for a return or exchange:

  • Items must be unused, in original condition, and in their original packaging
  • All parts, accessories, and documentation must be included
  • Proof of purchase is required
  • Returns must be initiated within 15 days of delivery

How to Initiate a Return or Exchange

  1. Contact our customer service team at [email protected] within 15 days of delivery with your order number and details about the product you would like to return or exchange.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your item – Securely repackage the item in its original packaging, including all parts and accessories.
  4. Ship your return – Include the RMA number clearly on the package and ship to our warehouse address:

    Beds And Accessories Sales
    Returns Department
    89 Charles St
    Stoke-on-Trent, GB CH5D 2NM

  5. Wait for processing – Once we receive and inspect your return, we will notify you about the approval or rejection of your refund or exchange.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5-10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

If you need to exchange an item for a different size or style, please indicate this in your return request. Exchanges are subject to product availability. If the item you wish to exchange for is more expensive, you will need to pay the difference. If it’s less expensive, we will refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

To help expedite your return request, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Beds With Deals Customer Service, I would like to request a [return/exchange] for the following item from my order #[Your Order Number]: Product Name: Reason for return/exchange: Preferred resolution: [Refund/Exchange for (specify product if exchanging)] I confirm that: – The item is unused and in its original condition – All original packaging, parts, and accessories are included – I am within the 15-day return window Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help ensure your complete satisfaction with our luxury bedroom furniture.

Thank you for shopping with Beds With Deals – where your dream bedroom begins with quality and ends with satisfaction.